On November 12-13, 2020, the branch of the State Enterprise" Academy of Public Administration under the president of the Republic of Kazakhstan "in Karaganda region held an online seminar on improving the skills of archival specialists of Karaganda region engaged in the provision of public services on the topic:" actual issues on the state service"issuance of archival certificates, copies of archival documents or archival extracts".Amansarina Moldir Galymzhanovna, an archivist of the category of KSU" state archive of Saran", who took part in this seminar "issuing archival certificates", consulting at the reception of citizens in the field of archival Affairs, "I don't know," he said, " but I'm not sure if I'm going to be able to do it." Amansarina Moldir Galymzhanovna, engaged in the provision of public services, received a certificate of successful completion of the seminar program for advanced training in the amount of 16 academic hours.