With the advent of the new year 2021, the Sarani City Archive held a joint explanatory seminar on January 13, 2021 in order to provide a high-quality public service "Issuance of archival certificates, copies of archival documents or archival extracts". The seminar was planned and held in the Department of the city of Sarani branch of the NAO State Corporation "Government for Citizens" in the Karaganda region. The agenda included problematic issues related to the state service "Issuance of archival certificates, copies of archival documents or archival extracts" and ways to solve them. The seminar was attended by 7 specialists of the public service center (specialists of the konaction zone, consultation and storage), a protocol was drawn up.