In 25,  2018, KSU"State Archive of the city of Sarani" together with the Department of Social Security of the city of Sarani branch of the NAO"State Corporation "Government for Citizens" in the Karaganda region held a seminar on obtaining the state service "issuance of archival certificates". The head of the department informed about the state of affairs on the provision of the state service "issuance of archival certificates" on an alternative basis.

During the seminar, the monitoring of the provision of the state service "issuance of archival certificates" through the State Corporation "Government for Citizens" and the portal for 6 months of 2018 was discussed, the analysis of requests for negative appeals of a socio-legal nature for what reasons it is impossible to confirm information from workbooks by the state archive.

They also explained why they need a copy of the work record to confirm the length of service, salary. Next, the issue of the advantages of using the public services portal was considered. When contacting through the e-government portal, you can get an archive certificate as soon as possible and without queues. This seminar was very productive, as controversial issues arising during the work were discussed on specific examples of requests from service recipients.